Every document that governs your relationship with Novela, gathered in one place.
- Terms and ConditionsThe contract between you and Novela: ordering, payment, delivery, liability.
- Privacy PolicyWhat personal data we collect, why, and how you exercise your GDPR rights.
- Cookie PolicyWhich cookies the site uses and what each category is there for.
- Crystals PolicyWhat crystals are inside the Novela app and the rules for using them.
- Accessibility StatementWhat we do to keep the site usable for everyone, and how to report a barrier.
- Data DeletionHow to request account deletion, what we erase and what the law makes us keep.
- Shipping PaymentsDelivery times, the payment methods available, and the costs shown at checkout.
- Return PolicyHow to return a product within 365 calendar days of delivery, and on what terms.
- Contact UsCompany details, our email address, and how to reach support.