SC MY NOVELA SRL
Timișoara, Strada Petre Cermena nr. 1, Corp A1, Județul Timiș
Reg. Com. J2017000468350 · CUI RO37094870
Write to us
Everything reaches us at contact@novela.ro — orders, your account, the books themselves. If it is about an order, add the order number and the email address you used, and we can go straight to the answer.
Support at Novela is written: by email and through Pixxel, our AI assistant. There is no telephone line. In writing, the conversation leaves a record that both of us keep, and an answer can carry the exact links and steps you need.
Pixxel, the assistant in the app
Pixxel answers straight away on books, orders and your account, at any hour. When something needs a person, we take it over by email.
Answers already written
Before you write, the documents may be faster: Shipping Payments for delivery times and costs, Return Policy for sending a product back, Data Deletion for your account and your data. The full list is in Legal Documents.